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Today's deal: Premium Hair Colouring, Styling & Maintenance Packages from Award Winning Salon VIVO - Option for All-Over Colour, Half Head, Full Head of Foils, or Range of Balayage Packages

Discussion

Jo Knighton commented 3 months ago. I want to purchase the full head of foils. My last visit to Te Awamutu was October last year. Do I qualify?
Louise from GrabOne commented 3 months ago. Hey Jo, thanks for your post! As per the details section of this deal, Valid for new clients or Balayage customers that have not been in 9 months. All other colour packages not valid for customers not been in 5 months or more. Please contact the Vivo team directly if you are unsure if you qualify for this deal. Thanks! :)
Shannon Lockwood commented 2 months ago. Hi. The wording on the terms makes zero sense at all “All other colour packages not valid for customers not been in 5 months or more” so you have to have been there in the last 5 months to get this deal otherwise it’s not valid? That’s how it’s written. Pretty sure it’s meant to say it’s not valid if you HAVE been within the last 5 months. Please fix your wording so that it makes some sense and this deal can be purchased correctly.
Holly from GrabOne commented 2 months ago. Hi Shannon, thanks for your discussion board post! This wording is stating that all other colour packages are not valid to a customer if they have not visited within the last 5 months. If you would like further clarity on this, you can contact Vivo directly by using the contact information on the deal page.
Shannon Lockwood commented 2 months ago. Hi. No that’s not what it means at all. If you buy the deal it states it right there on the voucher that is ONLY valid if you have not visited in the last 5 months. The compete opposite to how you’ve worded it in the main screen and what you’ve stated twice in this discussion above. .
Holly from GrabOne commented 2 months ago. Hi Shannon, thanks for your feedback here. We will aim to have this adjusted. Thanks!
Louise from GrabOne commented 2 months ago. Hey Shannon, thanks for your post! To clarify, the deal is valid for new clients or existing clients that haven't been to Vivo for Balayage (For example, Classic Balayage Package etc) in the last 9 months or 5 Months on all other options (Full Head of Foils etc). I hope this helps! Thanks :)
Cristina Campos commented 2 months ago. Hi there, can you please clarify if the deal is valid in Wellington stores?
There is conflicting information - Wellington is in the list of regions in the description, but not in the conditions fine print.
Thank you.
Holly from GrabOne commented 2 months ago. Hi Cristina, thanks for advising us of this! The deal is available in the Wellington region, we will aim to have this amended. Thanks! :)

The discussion for this deal is closed. Please contact the helpdesk for any urgent enquiries.